FAQ

Check the FAQ, the frequently asked questions to find the answer to your questions.

Festival

Is there any age restriction for the Festival?
Access is garanted only for those over 16.
What are the opening hours of KFF16?
12.00 - 24.00
Is there a cut-off time to access KFF16?
No, you can access it anytime during the event.
Where can I find the Festival line-up?
It will be updated from time to time on our website.
Is there a lost & found point?
Yes, at info point, inside the Park.
Is there a map for the stages at KFF16?
Yes.
Can I buy cigarettes during the Festival?
Yes.
Can I access the site with food or drinks?
No.
Is there a first-aid station?
Yes.
Is there a cloakroom?
Yes.
Are there merchandise stalls?
Yes.
Can I access and exit the Festival at any time?
No. Once you leave you will not be allowed back in.
How can I recover a lost item after the Festival?
Write to lostandfound@movement.it.
Can I pay by credit card?
Yes.
Is there site access for people with disabilities?
Yes.
Can I bring pets?
No.

Ticketing

Where can I buy the tickets?
You can buy tickets online on Movement Ticketing system, Festicket or Festlane.
I've bought more than one ticket but there's only one name: is it a problem?
No, every ticket has a different barcode.
Do I have to print the PDF or the confirmation email?
You have to print only the PDF.
I've not received the ticket
If the purchasing process was succesful, you can try to check in your spam email.
Can I buy the tickets onsite?
Yes.
Are tickets nominal?
Yes.
Is it possible to change or cancel a ticket?
No
What happens if I lose my ticket?
You can reprint if you have bought online.
If you have purchased it from PR we are not responsible for anything that may happen to it.
Can I access the Festival on a different day than specified on a single ticket?
No. Access is only valid for the day specified on the ticket.


Accommodation

How can I find accomodation?
Get in touch with our official booking partners Booking Piemonte, Festicket and Festlane.

Cashless

What is cashless?
This year KFF is again Cashless, a unique payment method using a Paycard that you can charge and recharge with cash or Credit and Debit Cards. The Paycard allows you to pay for all goods and services like food, drinks, merchandise, and more.

Can I get my Paycard before the Festival?
No.
Where can I get a Paycard?
At any of the Top-Up Stations (Casse) on site.
Can I use the card I received at KFF16 or Movement Festival 2016?
Yes, you can!
Register online at this link and associate your card number at your profile.
Can I top-up the Paycard with any amount?
The first top-up will have a minimum of €5. All successive top-ups will have a minimum of €2.50. You can add up to €100 per transaction, but the maximum amount you can have on your Paycard at any one time is €200.
Can I top-up my Paycard when I finish my credit?
Yes, at any of the Top-Up Stations.
What if my Paycard doesn’t work or if it’s broken?
Go to the Info Point next to the Main Stage Top-up Station, show your card, and we’ll give you a new one at no cost with your leftover credit.
What if I lose my Paycard?
As soon as you receive your Paycard, take note of the 14-digit UID number on its back. In case of loss, we will be able to give you a new Paycard with the remaining credit from the lost one, given that you present your UID number at the Info Point next to the Main Stage Top-up Station.

If you registered your Paycard, you will also be able to request a new one after the festival by contacting us at cashless@movement.it.
I lost my Paycard and I don’t have the UID number!
We won’t be able to give you a new Paycard with the credit you had on the lost one, but you will still be able to request another card with the minimum initial €5 top-up at any of the Top-up Stations.
Can I check how much credits is left on my Paycard? How?
Yes. You can check how much credit you have left on your Paycard by going to the Info Points or at any Bar, Top-up Station and Food Area.
Can I see what transactions have been made? How?
Yes. You can check up to the last 12 transactions by going to the Info Point near the Main Stage Top-up Stations.
Can I redeem the credit left on my Paycard after the Festival?
Yes. If you haven’t used up all your credit by the end of the Festival go to our website, www.kappafuturfestival.it/cashless and register your card on your Movement Account to claim your refund for a small fee up to 7 days after the end of the Festival. The refund may take up to 30 days to complete starting from the request date.

ATTENTION! Extra credit from Promotions will not be refunded.
Does my Paycard have an expiration date?
This year KFF is again Cashless, a unique payment method using a Paycard that you can charge and recharge with cash or Credit and Debit Cards. The Paycard allows you to pay for all goods and services like food, drinks, merchandise, and more.

So what are the real advantages of this Paycard?
This year KFF is again Cashless, a unique payment method using a Paycard that you can charge and recharge with cash or Credit and Debit Cards. The Paycard allows you to pay for all goods and services like food, drinks, merchandise, and more.

I’m still a bit confused, how can I get help?
Come to the Info Points and our personnel will be able to answer any of your questions!

Transportation

How do I get to the festival?
You can reach Parco Dora with public transport, lines: 3, 9, 46, 52, 60, 67, 72.
Are there parking lots around the site?
Yes.

Gettin involved

I’m a photographer. How can I obtain a pass?
Get in touch with our multimedia section on our website.
Do you hire volunteers?
Yes, if qualified. Send your CV to Clever Entertainment.
Are there opportunities to work at the Festival?
Yes, if qualified. Send your CV to Clever Entertainment.