Check the FAQ, the frequently asked questions to find the answer to your questions.
Access is granted from 16 years old onward. The Organization holds the right to forbid the entrance to inappropriate guests at its total discretion. Furthermore, we remind you that it is strictly forbidden to bring in:
- food, bottles, cans, liquids
- blunt objects (including mobile phone chargers, helmets, umbrellas)
- sting sprays
- explosives of any kind (included fireworks and other kind of explosives)
- inflamable products(sprays, deodorants, perfumes)
- promotional material
- laser pointers
- poles, sticks
The Organizers hold the right to deny access to anyone found in possession of the above items and to report them to the authorities.
Yes. Check on the Festival Map where the Merchandise Stores are located.
No. There is a strict no-re-entry policy. Once you leave the venue you will not be allowed back in. So be sure to have everything you need before entering, and remember to check our Forbidden Items list.
No, but inside the venue you will have a variety of options. From the classic burger and french fries, to tacos, pizza, a vegetarian and vegan menu, mixed fried dishes, poke bowls, fruit salads, smoothies and much more. And with 160 meters of bars and water and beer stands you will be able to quench your thirst at any time you need through the day.
You can write to firstname.lastname@example.org to report any loss. If our Team finds it, we will let you know where you can retrieve it. If you're abroad we can arrange shipping at cost price. Unreclaimed objects will be delivered to Turin's Lost and Found Service.
Yes. Check the Festival Map to locate it.
No, you can access it anytime during the event from 12:00 to 24:00 on both Saturday and Sunday. Please be aware that for Security reasons, entrance can be delayed.
Yes. Please check the Festival Map to locate them. There will also be 50+ First Aid Responders throughout the venue at all times.
Yes, at the Main Info Point. Check the Festival Map to locate it. Otherwise, be aware that you can write to email@example.com to report any loss. If our Team finds it, we will let you know where you can retrieve it. If you're abroad we can arrange shipping at cost price. Unreclaimed objects will be delivered to Turin's Lost and Found Service.
Sure. You can view the Festival Map on our website, on our Facebook page and directly at the Festival.
Access is granted only for people 16 years and older. Alcoholic products will be served only to visitors 18 years and older.
Festival is open from 12:00 to 24:00 on both Saturday and Sunday. Please be aware that for Security reasons, entrance can be delayed.
Disabled customers are welcome at Kappa FuturFestival. Nonetheless please be aware that the Festival is on a grass field site and some areas will be hard to negotiate particularly in poor weather conditions.
If you are unable to attend the festival without the support from an assistant, we will provide you an additional ticket at no extra cost.
It's possible to ask for the additional ticket by filling the form at the
N.B.: The disabled access facilities are for Festival goers with permanent disabilities, so broken legs, recent injuries or pregnant women do not qualify.
Yes. You can check the credit on your Paycard by going to any Bar, Food Stand, Top-Up Station or at the Main Info Point. Check the Festival map to locate it.
You can have the Paycard shipped to your home or hotel room before the Festival only if you bought a Gold or Art & Techno Experience ticket.
Yes. If you didn't use all your credit by the end of the Festival just sign-up on the Paycard Portal to register your Paycard. You can claim your refund for a small processing fee after the Festival. The refund may take up to 30 days to complete starting from the request date.
ATTENTION! Free credits from Top-Up Promotions will not be refunded.
Yes. You have two ways to check your Paycard transactions:
At the Festival: Go to the Main Info Point and our Team will show you all your Paycard transactions.
After the Festival: Register on the Paycard Portal and pair your Paycard. You will be able to see all your transactions.
Yes, you can top-up your Paycard at any of the Top-Up Stations using cash, Credit Cards, Prepaid Cards or Bancomat.
The first top-up will have a minimum amount of € 5. All successive top-ups will have a minimum amount of € 2.50. You can add up to € 100 per transaction, but the maximum amount you can have on your Paycard at any one time is € 200.
Sure. Dust off your old Paycard from previous editions of Kappa FuturFestival or Movement Festival, register it on our Paycard Portal and take it to KFF. If you register it and top it up in advance on our Paycard Portal you will be able to access more convenient promotions than those applied at the Festival, you will have dedicated access and you will take part in a fantastic prize draw. Furthermore, if you had already registered it at previous events within the required period, you will be able to use your left-over credit.
Yes, you can! If you register it and top it up in advance on our Paycard Portal you will be able to access more convenient promotions than those applied at the Festival, you will have dedicated access and you will take part in a fantastic prize draws.
You can claim your refund for a small processing fee after the Festival. The credit on the unregistered Paycards will be deleted after the refund period is closed. The registered Paycards will be valid for 3 years from the registration date, giving access to exclusive services and promotions for the upcoming events.
Just go to any of the 40 Top-Up Stations inside the venue. Top-up your Paycard by either Cash or Credit Card. Choose one of our special offers to get extra credit. Top-Up your Paycard as much as you want right away in order to avoid getting back in line and enjoy the Festival, anyways you will be able to request a refund after the Festival.
To pay, just hold your Paycard against the vendor’s scanner. You can check your credit at any Top-Up Station, Bar, Food Stand, Info Point or on the Paycard Portal after the Festival (if you registered your Paycard).
Unfortunately, without the UID number, we won’t be able to give you a new Paycard with the credit you had on the lost one, but you will still be able to get another card with the minimum initial €5 Top-Up at any of the Top-up Stations.
You can register your Paycard on our Paycard Portal after the Festival and keep up using your credit for purchases at future Movement Festival or Kappa Futur Festival events. Otherwise, you can apply for a refund for a small transaction fee when the Refunds will be open.
As soon as you get your Paycard take a picture or make a note of the 14-digit UID code on the back of your Paycard so that in case you lose it we can give you a new one with the credit that was left on it. The best thing to do is to register it immediately on the Paycard Portal, so you can always access your data and recover your credit.
Go to the Main Info Point and we’ll give you a new one at no cost with your leftover credit.
Cashless is our payment method. Your Paycard will be your virtual wallet during the Festival. Bar, food stands, merchandise store and other services will only accept your Paycard. That’s not all: once you register your Paycard online on our Portal, you’ll be able to access special rewards, promotions and our Super Early Bird program, which gives access to Festival tickets earlier and at the best price, so sign up immediately.
Check our Paycard Portal to see when Online Top-Ups will be open. Take advantage of the extra discounted rates now, so find your old Paycard, register it, Top it Up your and avoid going to the Top-Up Stations at the Festival and enjoy the benefits such as dedicated lanes at the entrance, the chance of winning big prizes with our raffles and access to our Super Early Bird Program that gives access to the Ticket Shop earlier and at the best price.
No. Access is only valid for the day specified on the ticket. So be sure to buy the ticket for the day you will come, or Buy a Weekend Pass if you're unsure, since onsite ticket box office is not guaranteed.
You will be able to buy tickets at the ticketing office inside the Gate B entrance, unless the Festival is sold out. Check our Facebook page or sign up to our Newsletter in order to always be updated on the latest news.
Yes! You must download and print your pdf (e-ticket) from your account.
The confirmation email doesn't give access to the festival.
All tickets are individual and nominal. Security at the entrance will check ID's so each ticket should have the name of the person attending the event on it.
If the ID name and ticket name don't match, access to the Festival will be denied.
If your ticket doesn't have your name on it, contact us at firstname.lastname@example.org
No. Unfortunately, a refund is not available on issued tickets according to the current legislation(Art. 7 Dlgs. 185/99 comma B).
If the purchasing process was successful, check the spam folder of your email.
From the confirmation email, you would be able to access your profile and download the e-ticket.
It's not possible to change or cancel a ticket after the purchase. If you a special request please contact customer service at email@example.com